Country for PR: Hong Kong
Contributor: PR Newswire Asia (Hong Kong)
Monday, July 17 2017 - 20:21
Vietnam's e-commerce acceleration to gain a boost from DHL eCommerce
HO CHI MINH CITY, Vietnam, July 17, 2017 /PRNewswire-AsiaNet/--

-Launches nationwide domestic B2C delivery services
-Next day delivery across Ho Chi Minh, Hanoi and other primary cities
-Offers value-added services such as first and last mile DHL ServicePoints, 
cash on delivery and an innovative 'open box' service
-Inclusion of electric motorbikes as part of the Group-wide 2050 Zero Emissions 

DHL eCommerce, a division of the world's leading logistics company, Deutsche 
Post DHL Group, has launched its nationwide domestic delivery operations in 
Vietnam. The domestic delivery network will offer a high quality delivery 
service across Vietnam and a range of services tailored for the booming 
e-commerce industry, helping small, medium and large e-tailers and marketplaces 
increase their share amidst the rapidly growing Vietnam e-commerce segment. 

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"The Vietnamese e-commerce market represents a huge and relatively untapped 
potential for local retailers, e-tailers and marketplaces: in 2016, total 
e-commerce spending hit US$1 billion[1] despite barely over 50% of the 
population being online,[2]" said Charles Brewer, CEO, DHL eCommerce. "With 
e-commerce spending expected to grow at around 23% per year between now and 
2020,[3] local e-tailers need scalable, high-quality logistics solutions with 
nationwide coverage more than ever before." 

DHL eCommerce Vietnam offers domestic delivery nationwide across the country, 
managed by hubs and depots strategically located throughout the country. DHL 
eCommerce's fleet of vans and motorbikes, coupled with regular air and road 
connections between its hubs, will support next-day delivery in Ho Chi Minh, 
Hanoi and other primary markets.

"Our new domestic delivery service brings to Vietnam DHL's extensive experience 
in designing comprehensive logistics networks, coupled with tailored e-commerce 
solutions to tackle some of the most pressing roadblocks to e-commerce growth," 
added Brewer, "With e-commerce, consumers are increasingly expecting greater 
choice, convenience and control in their delivery experience and we aim to 
deliver a smile in the last mile by providing an amazing and customer-centric 
delivery solution."

When using the network, local e-tailers can easily assign shipments requiring 
cash on delivery service through DHL eCommerce's online portal, allowing for 
faster remittance and simpler management of shipment information. Consumers 
will also be able to open, check and return goods at the point of receipt 
thanks to DHL's Open Box Delivery service, better aligning the online shopping 
experience with their preferred purchasing habits.

"Only 15% of Vietnam's e-commerce shoppers paid online in 2016, making cash on 
delivery a must-have feature for e-commerce to succeed. That, combined with 
concerns about the hassle of returns and refunds, has made growth an uphill 
battle for many local e-tailers," said Thomas Harris, Managing Director, DHL 
eCommerce Vietnam. "We recognize that having a fast and reliable delivery 
service won't solve these issues alone, which is why we've tailored our 
nationwide network to seamlessly handle cash payments with next day cash 
remittance and returns to take the burden off local e-tailers so they can fully 
focus on growth and customer experience."

Electric motorbikes in Vietnam as part of DPDHL's 2050 Zero Emissions commitment

In line with the recent DPDHL Group announcement to reduce all 
logistics-related emissions to zero by 2050, DHL eCommerce has begun deploying 
the use of electric motorbikes in its domestic delivery operations in Vietnam. 
The current fleet of vehicles includes a range of electric motorbikes and the 
company will be exploring plans to roll out more as part of its GoGreen 

"Practical innovation lies at the core of our domestic delivery networks all 
around Southeast Asia, and Vietnam is no exception with its fleet of 
environmentally friendly motorbikes already in action on the streets," added 
Thomas Harris, Managing Director, DHL eCommerce Vietnam, "Coupled with advances 
in technology, we are optimistic that environmentally-friendly delivery methods 
such as electric vehicles will be the future of domestic B2C delivery and we're 
pleased to be able to introduce this into Vietnam."  

DHL eCommerce is part of Deutsche Post DHL Group. In Vietnam, DHL has been 
present since 1988 with its other divisions DHL Express, DHL Global Forwarding 
and DHL Supply Chain. DHL eCommerce focuses on three main product pillars: 
first and last mile delivery or domestic delivery in selected markets; simple 
and affordable cross-border international shipping for e-commerce businesses; 
and fulfillment solutions through a global fulfillment network across U.S., 
Mexico, Hong Kong, India, Australia and Europe. 

For more information, please visit: .

[1] Euromonitor
[2] ibid  
[3] ibid 

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Media Contact:
DHL eCommerce
Media Relations
Cheryl Han / Andreana Chang 
Phone: +65-6879-8012 / +65-6879-8067
Email: / 

DHL - The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of 
divisions offer an unrivalled portfolio of logistics services ranging from 
national and international parcel delivery, e-commerce shipping and fulfillment 
solutions, international express, road, air and ocean transport to industrial 
supply chain management. With about 350,000 employees in more than 220 
countries and territories worldwide, DHL connects people and businesses 
securely and reliably, enabling global trade flows. With specialized solutions 
for growth markets and industries including technology, life sciences and 
healthcare, energy, automotive and retail, a proven commitment to corporate 
responsibility and an unrivalled presence in developing markets, DHL is 
decisively positioned as "The logistics company for the world".

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more 
than 57 billion euros in 2016.

SOURCE  DHL eCommerce