Country for PR: Singapore
Contributor: AAP Medianet International
Wednesday, June 27 2018 - 12:48
The New Digital Workplace Divide: Singapore’s Successful Digital Workplaces Drive Employee Engagement, Productivity and Talent Retention With Positive Impacts on the Bottom Line
SINGAPORE, 27 June 2018 /Medianet International-AsiaNet/--

-- Singaporeans see Artificial Intelligence and IoT as key to their future

The key to keeping digital workers productive and engaged and retaining top 
talent? Arm them with up-to-date technology, according to a new study by Unisys 
Corporation ( (NYSE: UIS) that explores the importance 
of deploying current and future digital capabilities in the workplace.

The New Digital Workplace Divide: Why a Technology-Enabled Workplace is 
Critical to Business Success surveyed 1,003 adults in Singapore (April 2018) 
and found a significant "digital divide" between employers based on the 
technology their employees use in their jobs– "technology leaders" and 
"technology laggards".  The study examines the human impact of new digital 
workplace trends.

Key highlights from the Singapore results:
- Technology laggards breed employee frustration and attrition- 56 percent of 
Singaporeans working for technology laggards feel negative toward their 
employer- 40 percent saying the technology they use at work makes them feel 
frustrated with their employer and 16 percent say that it makes them want to 
work elsewhere. 
- Devices are the biggest pain point for workers at technology laggard 
organisations- 42 percent of digital workers in technology laggard 
organisations complain they are held back from being more productive by 
outdated devices, compared to only 22 percent at technology leader 
- Singapore is doing better than the global average, but work remains to be 
done– Only 35 percent of Singaporeans describe their employer as being ahead of 
their competitors in their use of technology "leaders" which is higher than the 
global average of 31 percent; however, still represents a little more than 
one-third of workers.
- Security needs to be a priority in Singapore- The "Bring Your Own Device" to 
work movement, allows greater access to company information and brings with it 
potential security risks. Seventy percent of digital workers in Singapore say 
they download apps and websites not supported by their organisation's IT group 
because they are "better than what my company provided" or "their company did 
not provide an alternative." This compares to the global average of 63 percent. 
Additionally, 77 percent of digital workers in Singapore admit to using 
workarounds that bypass security protocols– six percentage points higher than 
the global average. 

The survey also found that 72 percent of Singaporeans digital workers use 
laptops (compared with 56 percent globally) and 71 percent have the ability to 
work remotely (versus 60 percent globally). Fifty-five percent of digital 
workers use their personal smartphone for work, indicating there is a clear 
appetite to for technology that allows them to be more mobile.

"The research underscores how the digital workplace encompasses a wide 
ecosystem of people, culture, technology and processes– it's not just about how 
up to date your IT is or whether you can log in from home," said Mr Leon 
Sayers, Consulting Practice Lead, Unisys Asia Pacific. "How you work defines 
your workplace– and vice-versa. To achieve successful digital transformation 
employers must take a holistic approach to organisational change."

The Correlation between Technology, Productivity and the Bottom Line
While many business leaders know that unhappy employees cost them money, many 
would be shocked at how high that cost actually can be. Organisations who 
invest in employees have 4.2 times the average profit of those who do not.[1] 
And the impact on the bottom line to replace a salaried employee is commonly 
predicted six to nine months' salary on average[2]. 

"The cost of not engaging employees in the workplace has real consequences. 
Personal productivity is a key motivator that not only impacts an employee's 
ability to do their job efficiently, but also how engaged and committed they 
are to their employer. Designing and implementing an effective digital 
workplace requires effective organisational change management and consultation 
to ensure employees have the right technology to do their jobs, and they are 
comfortable using it," said Mr Sayers.

Impact of emerging technologies in the workplace– friend of foe?
Singaporean employees predict Artificial Intelligence (AI) and Internet of 
Things (IoT) as having the greatest potential to improve the working 
environment in the next five years. Such enthusiasm is tempered- 55 percent of 
employees at technology leader organisations believe their job could be done 
entirely by machines in the next five years (ahead of the 44 percent globally).

"AI benefits sectors with clear decision protocols such as credit card 
application assessments. Whereas industries that rely on workers being able to 
monitor situations in the field, such as social workers or police, will benefit 
from IoT. Employees should not fear these powerful emerging technologies- those 
organisations who modernise their technology and business processes in the 
right way will be best positioned to lead. Technology innovation will enhance 
the workplace, with humans and machines working together to increase 
productivity," said Mr Sayers.

Download the full reports of Singapore and global results or details on the 
research methodology here:

Download the New Digital Workplace Divide infographics and other information 

[1] Harvard Business Review: Why the Millions We Spend on Employee Engagement 
Buy Us So Little 
[2] PeopleKeep: Employee Retention - The Real Cost of Losing An Employee

About Unisys 
Unisys is a global information technology company that builds high-performance, 
security-centric solutions for the most demanding businesses and governments on 
Earth. Unisys offerings include security software and services; digital 
transformation and workplace services; industry applications and services; and 
innovative software operating environments for high-intensity enterprise 
computing. For more information on how Unisys builds better outcomes securely 
for its clients across the Government, Financial Services and Commercial 
markets, visit Follow Unisys on Twitter 
( and LinkedIn 

Lisa Richardson

Unisys and other Unisys products and services mentioned herein, as well as 
their respective logos, are trademarks or registered trademarks of Unisys 
Corporation. Any other brand or product referenced herein is acknowledged to be 
a trademark or registered trademark of its respective holder.

SOURCE: Unisys Australia

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