Country for PR: Hong Kong
Contributor: PR Newswire Asia (Hong Kong)
Wednesday, January 30 2019 - 20:58
Grab launches new Regional Centre of Excellence in Malaysia
PETALING JAYA, Malaysia, Jan. 30, 2019/PRNewswire-AsiaNet/--

--Regional Centre of Excellence will house Grab's core business strategy and 
operational functions, including legal, customer experience, financial services 
and creative services 
--Recently launched R&D centre will focus on building trust & safety solutions 
and capabilities to continue delivering on Grab's Safer Everyday commitment for 
Southeast Asia 
--Strong investment by Grab supports Malaysia's Industry 4.0 blueprint and 
digital economy ambitions, creating at least 400 new high-value jobs for 
Malaysians in the short term

Grab, Southeast Asia's leading Online-to-Offline (O2O) mobile platform, 
launched its new Regional Centre of Excellence (RCoE) in its newly expanded 
54,000 sq ft office space here today. The Centre of Excellence will house 
Grab's core business strategy and operational functions, including legal, 
customer experience, financial services and creative services. This is the 
second showing of Grab's strong investment back into the country where it first 
started, with the first being the launch of its R&D Centre in Malaysia just 
last month, the 7th in Grab's global R&D footprint, to nurture Malaysia's deep 
tech talents. The launch of its newly expanded office space was officiated by 
YB Datuk Ignatius Darell Leiking, Minister of International Trade and Industry. 

By launching its Regional Centre of Excellence and R&D Centre in Malaysia, Grab 
will immediately create at least 400 new high-value jobs, bringing its total 
employees in Malaysia to 1,000. The RCoE will spearhead development of an 
in-house pool of highly-skilled professionals who are experts in their 
respective domains. With Grab's presence in 336 cities across 8 countries, they 
will be given the opportunity to take a regional lens in offering solutions and 
implementing projects. 

The legal team will provide advice on regulatory, policy and legal issues that 
impact the entire region; the customer experience team will provide quality 
customer support for several countries; the creative and design team will 
develop creative assets for regional marketing campaigns and projects; and the 
financial services team will implement financial, procurement and risk 
management policies across all countries where Grab operate in the region. 

The tech and engineering team in Malaysia's R&D Centre will focus on building 
trust and safety solutions and capabilities that not only solve safety issues 
for citizens in Malaysia, but also across the whole of Southeast Asia. As Grab 
doubles down on its global investments in more advanced technology, data 
science, artificial intelligence and machine learning to make every ride, every 
delivery order, every financial transaction that takes place on our platform 
safer and more secure than ever before, the Malaysian tech and engineering team 
will play a pivotal role in setting a high bar for safety standards in 
Southeast Asia, and achieving our ultimate goal of zero preventable incidents 
on our platform. 

"Malaysia is proud that it is the birthplace of a technology unicorn like Grab. 
Grab represents innovation, tenacity, creativity, a keen sense for business, 
and hard work -- values that the Government aims to cultivate among Malaysian 
tech companies. We are happy to see Grab contributing back to Malaysia and 
committing to nurturing local tech talents and facilitating knowledge transfer 
through its R&D centre. As an everyday super app for Malaysians, Grab not only 
serves local transportation needs through its ride-hailing offering, but also 
plays a pivotal role in empowering local businesses through its delivery and 
payments platforms," said Datuk Darell Leiking, Minister of International Trade 
and Industry at the launch. "This is exactly what Malaysia needs to move ahead 
in our digital economy goals -- more Malaysian companies who have done well at 
the global stage to heed the Ministry's clarion call for quality investment 
back home to develop the nation, by creating high-value jobs and nurturing the 
next generation of Malaysian entrepreneurs."

He added, "Indeed the Government will continue to chart Malaysia's digital 
transformation towards achieving greater economic prosperity and societal 
well-being. In this context, the National Policy on Industry 4.0 (Industry4WRD) 
and the National e-Commerce Strategic Roadmap (NeSR) are the key blueprints to 
'attract, create and transform'. In particular, this entails attracting key 
enabling technologies to create the right digital ecosystem; transforming the 
manufacturing and services sectors into 'agile sectors', and enabling Malaysian 
entrepreneurs to become 'e-commerce ready'. Therefore, the Government 
encourages continued collaboration between the public and private sectors, in 
realising the action plans set out in both blueprints, for our mutual benefits."

"Our strong investments in anchoring our Regional Centre of Excellence and 
latest R&D Centre in Malaysia is our response to the Malaysian government's 
call for public-private partnerships to help drive Malaysia's Industry 4.0 
blueprint and digital economy ambitions. We are committed to helping Malaysia 
unlock greater economic gains by creating high-value jobs, nurturing deep tech 
talents, and attracting more Malaysians overseas to return home. We have always 
remembered our roots, as Malaysia is where we founded Grab almost seven years 
ago, with the simple goal of solving the problem of transportation safety. Now 
that we have grown beyond ride-hailing to become the leading SEA's everyday 
super app, it is natural for us to contribute back to the country where we 
first started," said Sean Goh, Country Head for Grab Malaysia. 

"These investments are above and beyond our continued mission to make 
transportation accessible and safer for all, while at the same time, creating 
better income-earning opportunities for our driver and delivery partners, and 
enabling local businesses to leverage our user base and distribution network to 
earn higher business revenue. There is a lot more we can do to improve the 
daily lives of fellow Malaysians, and we want to partner closely with the 
Malaysian government to develop win-win regulations and policies that allow 
innovation to thrive, and best serve the interests of the larger Malaysian 
population," added Sean.

Grab is committed to contributing to Malaysia's Industry 4.0 blueprint in the 
following areas: 

1.Shared, Seamless and Smart mobility solution for all: Grab will make 
transportation more accessible for all Malaysians. With the widest range of 
transportation services already readily available on our platform, Grab will 
work closely with governments, public and private transportation providers to 
serve the first-mile-last-mile transportation needs of Malaysians. 

2.Better livelihoods and income-earning opportunities for driver-partners: 86% 
of Grab's driver-partners supplement their income part-time with Grab. These 
driver-partners earn 37% more supplementary income with Grab, on top of their 
day-to-day jobs. GrabTaxi driver-partners also earn 10% more daily income 
compared to the past when they can only rely on street-hails and regular taxi 
bookings. Grab will continue to better the livelihoods of the driver-partners 
and offer increased income-earning opportunities, greater financial support, 
better technology tools and skills training, and more community activities for 
them and their loved ones. 

3.Digital shop fronts for GrabFood, GrabRewards and GrabPay merchant partners: 
Grab will empower micro-entrepreneurs and small and medium-sized businesses to 
set up their digital presence on Grab app and leverage our user base and 
distribution network to earn higher business revenue.

4.Access to GrabPlatform to help like-minded start-ups and partners scale their 
business: Partners can either build their services into GrabPlatform or 
integrate Grab's suite of technology and products into their own websites or 
apps, for example GrabPay for mobile payments, GrabExpress for logistics, or 
GrabProfiles for user authentication. This will give partners direct access to 
Grab users and help scale their business faster. 

About Grab

Grab is one of the most frequently used O2O mobile platforms in Southeast Asia, 
providing the everyday services that matter most to consumers. Commute, eat, 
deliver shopping -- and pay with one e-wallet. Grab believes that every 
Southeast Asian should benefit from the digital economy, and the company 
provides access to safe and affordable transport, food and package delivery, 
mobile payments and financial services. Grab currently offers services in 
Singapore, Indonesia, the Philippines, Malaysia, Thailand, Vietnam, Myanmar and 
Cambodia. For more information, please visit