Country for PR: China
Contributor: PR Newswire Asia (China)
Wednesday, May 15 2019 - 11:21
Whale Cloud and China Telecom Win the "Outstanding Customer Centricity Award" at the TM Forum Excellence Awards 2019
May 15, 2019, NICE, France /PRNewswire-AsiaNet/ --

Whale Cloud and China Telecom announced today they were chosen as a 2019 TM 
Forum Excellence Awards winner. They were honored with the Outstanding Customer 
Centricity Award for China Telecom new retail boutique transformation project. 
This award recognizes companies who have made a truly outstanding contribution 
to improving customer experience.

Photo - 
Excellence Awards for Outstanding Customer Centricity

Awards were presented at the Excellence Awards gala dinner in Nice, France last 
night organized by TM Forum.

China Telecom new retail boutique transformation is a collaborative project 
between China Telecom and Whale Cloud for telecom store transformation. The 
joint project aimed to provide customer with seamless and innovative service 
experience, and increase sales both online and offline through analytics-driven 
customer insights, innovative business models and customer services. AI 
technologies are applied to situations where a robot can offer customer 
services like recharging, invoice printing, and service inquiry. The technology 
improves the context of engagements for individuals and their friends. 
Furthermore, the new retail project not only focused on customer experience but 
also is an important milestone for telecom companies' transformation towards a 
digital era.

"The winner provides seamless and innovative customer experience combining both 
online self-service and offline store, which significantly improves revenue," 
said Sandra De Zoysa, Group Chief Customer Officer at TM Forum, who presented 
the award at the gala dinner. "Our sincere congratulations to Whale Cloud and 
China Telecom for accelerating digital transformation and their commitments to 
the Forum, our members and the industry as a whole."

"We are beyond proud and honored to receive this award. We are determined to 
serve our customers with the best experience and to deliver new and innovative 
solutions," said Fu Jianjun, Chief Marketing Officer of Whale Cloud 
International, " Our partnership with Alibaba allows us to fully integrate 
Alibaba's transformation strategies, approaches and technologies. As a global 
supplier, we will continue to help service providers in their digital 
transformation process."

About Whale Cloud

Whale Cloud is a subsidiary company of Alibaba Group, providing Cloud, 
Analytics and AI-based software solutions to Telecom operators, Industrial 
enterprises and Government sectors in more than 80 countries. With more than 20 
years of experience in the industry, Whale Cloud can offer solutions to support 
digital transformation across multiple industries.

SOURCE: Whale Cloud