Country for PR: Hong Kong
Contributor: PR Newswire Asia (Hong Kong)
Tuesday, August 13 2019 - 21:58
AsiaNet
NICE Kicks-Off 2019 CX Excellence Awards Program for Australia and New Zealand
HOBOKEN, N.J., Aug. 13, 2019 /PRNewswire-AsiaNet/ --

NICE set to honor Australia and New Zealand customers for demonstrating 
excellence in three distinct categories

NICE today announced launch of the 2019 CX Excellence Awards program, honoring 
customers in Australia and New Zealand (ANZ) for driving creative, innovative 
customer interactions based on its solutions. The awards will be announced at 
the Interactions Sydney 2019 conference to take place on 10 September at the 
Hyatt Regency, Sydney. 

The 2019 CX Excellence Awards program is free to enter and open to all NICE and 
NICE inContact customers in the region. Organizations that have used NICE 
solutions, including for analytics, quality management, cloud, workforce 
management, interaction recording and compliance, are eligible to submit their 
nominations in the following categories that comprise the awards:

-Cloud Excellence - This award will recognize customers who harnessed cloud 
solutions to achieve their business goals. The award winner will demonstrate 
noteworthy business impact, cost reductions and best practices, including 
efficiency of roll-out and solution adoption.
-Customer Experience Excellence - This category will acknowledge customers who 
own the decisive moment in customer interactions. The award winner will 
illustrate their journey to improving customer experience and the resulting 
boost in first call resolution, service level or Net Promoter Score (NPS).
-Employee Engagement Excellence - This category will celebrate customers who 
have leveraged solutions to successfully engage and motivate their workforce. 
The winner will demonstrate notable changes in agent absenteeism, attrition and 
agent utilization.

Darren Rushworth, President of NICE APAC, said, "These awards are a symbol of 
our partnership and dedication to our customers. We are pleased to recognize 
organizations who have strived for excellence, innovatively driven up employee 
engagement, delivered excellent service experiences and made a significant 
positive impact on their business results." 

Interactions Sydney 2019, NICE's flagship customer conference, is a 
high-profile industry event expected to attract more than 300 key decision 
makers and influencers from a variety of industries in Australia and New 
Zealand. At the event, NICE customers, prospects and business partners will 
gain insights and learn best practices for improving customer experience, 
increasing operational efficiency and ensuring compliance. Key highlights of 
the customer conference include keynote sessions by industry leaders from 
around the world, technology and solution breakout tracks, CX Excellence Awards 
and solution showcase featuring the offerings from NICE and its industry 
partners. The event will be held on 9 - 10 September, 2019 at the Hyatt Regency 
Sydney. More information can be found at www.niceinteractions.com.

About NICE 
NICE (Nasdaq: NICE) is the world's leading provider of both cloud and 
on-premises enterprise software solutions that empower organizations to make 
smarter decisions based on advanced analytics of structured and unstructured 
data. NICE helps organizations of all sizes deliver better customer service, 
ensure compliance, combat fraud and safeguard citizens. Over 25,000 
organizations in more than 150 countries, including over 85 of the Fortune 100 
companies, are using NICE solutions. www.nice.com.

Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors 
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks 
of NICE Ltd. All other marks are trademarks of their respective owners. For a 
full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined 
in the Private Securities Litigation Reform Act of 1995. Such forward-looking 
statements, including the statements by Mr. Rushworth are based on the current 
beliefs, expectations and assumptions of the management of NICE Ltd. (the 
Company). In some cases, such forward-looking statements can be identified by 
terms such as believe, expect, may, will, intend, project, plan, estimate or 
similar words. Forward-looking statements are subject to a number of risks and 
uncertainties that could cause the actual results or performance of the Company 
to differ materially from those described herein, including but not limited to 
the impact of the global economic environment on the Company's customer base 
(particularly financial services firms) potentially impacting our business and 
financial condition; competition; changes in technology and market 
requirements; decline in demand for the Company's products; inability to timely 
develop and introduce new technologies, products and applications; difficulties 
or delays in absorbing and integrating acquired operations, products, 
technologies and personnel; loss of market share; an inability to maintain 
certain marketing and distribution arrangements; and the effect of newly 
enacted or modified laws, regulation or standards on the Company and our 
products. For a more detailed description of the risk factors and uncertainties 
affecting the company, refer to the Company's reports filed from time to time 
with the Securities and Exchange Commission, including the Company's Annual 
Report on Form 20-F. The forward-looking statements contained in this press 
release are made as of the date of this press release, and the Company 
undertakes no obligation to update or revise them, except as required by law.

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Source: NICE

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