Country for PR: United States
Contributor: PR Newswire New York
Tuesday, September 10 2019 - 01:54
PeopleScout Launches its Beyond the Expected(TM) Managed Service Provider Service Approach
CHICAGO, Sept. 10, 2019 /PRNewswire-AsiaNet/ --

 - Cutting-Edge Technology Blended with Faster, More Specialized Support Raises 
          the Industry Standard for Managing a Contingent Workforce

PeopleScout today launched its Beyond the Expected(TM) service approach at the 
North American CWS Summit in San Diego. Beyond the Expected challenges the 
status quo and anticipates buyers' expectations with a more specialized, 
innovative approach to managed service provider (MSP) solutions.  

Logo -  

"All MSP buyers expect a strong process that results in cost reduction and 
compliance," said PeopleScout President Taryn Owen. "Our Beyond the Expected 
service approach is designed for those who are looking for something more, with 
greater specialization, faster response time and ongoing technology innovation 
to help our clients build their contingent workforce with the best talent, now 
and in the future."

The launch of PeopleScout's Beyond the Expected approach is the culmination of 
a yearlong reimagining of the company's MSP practice to better meet the 
evolving needs of MSP buyers. MSP usage has continued to grow steadily on the 
back of rising demand for contingent labor, with Everest Group estimating 
contingent spend under management by MSP providers to be in excess of $140 
billion globally. With rising usage comes rising expectations for MSP 
partnerships to deliver ongoing program evolution, produce actionable insights 
and leverage emerging technology.

Under the leadership of MSP Client Portfolio Leader Jennifer Torres, who joined 
PeopleScout in October 2018, PeopleScout re-structured its delivery 
organization into vertically-aligned client teams, increased its commitment to 
24/7 concierge-level support and invested in technology to elevate visibility 
across the talent ecosystem. PeopleScout MSP solutions also go beyond the 
expected cost controls and process administration typical of standard MSP 
programs to deliver consultative insight, a uniquely transparent approach to 
partnership enabled by technology and enhanced supplier engagement. 

Tenets of the Beyond the Expected service approach include:

    -- Greater specialization 
       -- PeopleScout client delivery teams immerse themselves in client 
          culture to become proactive partners and strategic advisors 
       -- Delivery teams are aligned by vertical to enable deeper expertise, 
          better understanding of specific industry trends and effective
          sharing of market insights and best practices 
       -- Client needs are put first, every time 
    -- Faster response times 
       -- Communication centralization and visibility through technology 
          improves issue response time 
       -- 24/7 support available for all clients 
       -- Concierge-level service enables superior user experience and 
          PeopleScout's ranking as the No. 1 MSP in customer satisfaction on
          The 2017, 2018 and 2019 HRO Today MSP Baker's Dozen 
    -- Improved technology stack 
       -- Increased investment in Affinix(TM), PeopleScout's proprietary
          talent technology platform, delivers speed and scalability for MSP
       -- Affinix easily integrates with VMS technology to harness the power
          of data and analytics 
       -- Affinix enables better visibility across a client's contingent 
          workforce and other labor channels for a total workforce view
    -- Enhanced supplier engagement 
       -- The PeopleScout supplier management team exclusively focuses on 
          curating a client dedicated network of partners - from traditional 
          contingent labor to gig, payroll and independent contractor
          management suppliers - aligned to specific talent requirements and
          on improving supplier experience 
       -- Supplier communications and technology to enable efficient and 
          transparent engagement, greater understanding of client objectives
          and improved results 
       -- Proprietary scoring system continuously optimizes performance and 
          rewards suppliers that deliver the best talent

"We understand that authentic, human connections are what make a great 
partnership and we are committed to transparency every step of the way," said 
PeopleScout MSP Client Portfolio Leader Jennifer Torres. "Our client-first 
Beyond the Expected service approach ensures our clients' goals are our top 
priority. This approach allows our teams to immerse themselves in our clients' 
culture to understand their specific staffing landscape and the trends that are 
affecting it, so that they can be consultative guides as we move towards what's 
coming next."

PeopleScout continues to be a leader in MSP, RPO and Total Workforce Solutions. 
In 2019, PeopleScout was named the No. 1 MSP provider on HRO Today's Baker's 
Dozen Customer Satisfaction Ratings for the third consecutive year. Also in 
2019, PeopleScout was named a Leader and Star Performer in Everest Group's RPO 
Services PEAK Matrix(TM) Assessment. In 2018, PeopleScout was recognized as an 
Enterprise RPO Leader on HRO Today's Baker's Dozen Customer Satisfaction 
Ratings and the No. 2 provider on HRO Today's Baker's Dozen Customer 
Satisfaction Ratings for Total Workforce Solutions. PeopleScout's talent 
technology platform, Affinix, won the 2018 HRO Today TekTonic Award in the 
Candidate Experience category and the gold award in the Brandon Hall Group's 
2018 Human Capital Management (HCM) Excellence Awards program.

To learn more about PeopleScout MSP and its Beyond the Expected service 
approach visit

About PeopleScout
PeopleScout, a TrueBlue company, is the world's largest RPO provider managing 
talent solutions that span the global economy, with end-to-end MSP capabilities 
supporting total workforce needs. PeopleScout boasts 98 percent client 
retention managing the most complex programs in the industry. The company's 
thousands of forward-looking talent professionals provide clients with the edge 
in the people business by consistently delivering now while anticipating what's 
next. Affinix(TM), PeopleScout's proprietary talent acquisition platform, 
empowers faster engagement with the best talent through an AI-driven, 
consumer-like candidate experience with one-point ATS and VMS integration and 
single sign-on. Leveraging the power of data gleaned from engaging millions of 
candidates and contingent associates every year, PeopleScout enhances talent 
intelligence for clients across more than 70 countries with headquarters in 
Chicago, Sydney and London and global delivery centers in Charlotte, Toronto, 
Montreal, Bristol, Krakow, Gurgaon and Bangalore. For more information please 

SOURCE  PeopleScout

CONTACT: Caroline Sabetti, Global VP of Marketing and Communications, +1