Country for PR: Hong Kong
Contributor: PR Newswire Asia (Hong Kong)
Saturday, October 12 2019 - 00:29
Indonesia's Largest Single-payer System BPJS Kesehatan Teams up with Local Health Apps Startup Halodoc to Improve Equal Access to Health Care Across the Country
JAKARTA, Indonesia, Oct. 11, 2019 /PRNewswire-AsiaNet/ --

The Healthcare & Social Security Agency (BPJS Kesehatan), the biggest 
single-payer system in Indonesia and in the world, officially signed a 
Memorandum of Understanding with Halodoc, the most innovative online-based 
integrated health technology application from Indonesia to develop 
digital-based health services. Through this strategic collaboration, the two 
parties will jointly combine their expertise to expand equal access to health 
services digitally for people across Indonesia, especially BPJS Kesehatan 

Photo - 
Collaboration between Halodoc and BPJS (Indonesian National Health Insurance 

Digitization has been revolutionizing the health sector in Indonesia, and BPJS 
Kesehatan has been at the forefront in adopting tech-led innovation to its 
operation to better realize quality and inclusive healthcare for their large 
number of participants in the country. For the record, as of September 2019, 
the number of participants in the National Health Insurance Program (JKN-KIS) 
has reached more than 221 million people. This is indeed a positive signal to 
the improvement of Indonesian people's literacy in their search for the quality 
of better health, in line with the 2015-2019 National Medium-Term Government 
Plan (RPJMN) with the main objective of making Indonesian people healthier. 
However, providing inclusive and quality healthcare for more than 80% of the 
total population in Indonesia is not a job for one. Offering the most 
integrated digital healthcare service in Indonesia, Halodoc naturally is the 
right partner for BPJS to realize the mission.

Minister of Communication and Information (Menkominfo) - Rudiantara said, "The 
presence of technology provides a great opportunity to accelerate and expand 
access and services for the community. The government and business players must 
work together to do something so that this opportunity will not be wasted. We 
must create a digital ecosystem in the health sector that is conducive and 
inclusive for various levels of society throughout Indonesia. For that reason, 
I strongly support the synergy carried out by Halodoc, as the leading local 
startup technology company in the health sector, together with BPJS Kesehatan."

Technology and health care innovation has led to open health and easier access 
for the community even in the remote area. Today, Halodoc has been able to 
expand access and services of equal quality health for the community. Notably, 
more than 50% of Halodoc users are residents outside the island of Java, and 
74% of them live outside Jakarta and Surabaya - the two largest cities in 
Indonesia. This proves that technology is able to bring equality of access and 
health services to people across Indonesia.

With that in mind, Halodoc CEO Jonathan Sudharta said, "Since its inception, 
Halodoc has been committed and focused on facilitating access to health for all 
Indonesian people through technology. This collaboration with BPJS Kesehatan 
provides opportunities for us to expand access and health services that are not 
only concentrated in big cities as we can also reach communities in remote 
areas, especially considering BPJS Kesehatan has the largest user base in 

The technology is expected to facilitate the people of Indonesian to gain 
health access more easily, which will be a benefit for more than 260 million 
people who lived in 17.504 islands spreadly in the country. BPJS Director of 
Information Technology - Dr. Ir. Wahyuddin Bagenda, MM, said, "The use of 
technology in BPJS Kesehatan services has been our focus for the past few 
years, in order to optimize the quality of our services. One of them is Mobile 
JKN which is a digital transformation of membership administration services 
that have been carried out at branch offices. By combining Halodoc's expertise 
in technology, we hope to complement the user experience of health facilities, 
making them more inclusive, efficient and effective."

Furthermore, this strategic collaboration between Halodoc and BPJS Kesehatan 
will be the first step in developing technology in the Indonesian health 
sector, which is expected to reach more people in various regions in Indonesia. 
At the initial stage of this partnership, BPJS Kesehatan users will be given 
access and digital health services for Halodoc, including various health 
content, which are integrated with the JKN BPJS Health mobile application. This 
synergy is also hoped to be able to alleviate disparities between the 
population and the availability of health facilities and services in Indonesia. 

About Halodoc

Halodoc is an online-based integrated health application that provides complete 
and reliable health solutions to facilitate our access to health. The Halodoc 
application is equipped with four main features, namely; Chat with a doctor 
that allows patients to chat, video calls, or voice calls with experienced and 
trusted doctors anytime anywhere from their cellular phone. Buy Medicines, a 
service that can help users buy supplements, vitamins, and medicines quickly, 
safely & comfortably because they are delivered directly to their address by 
online motorcycle taxis. Patients can also upload physical prescriptions to the 
application. Visit a hospital allows patients to make an appointment with a 
doctor from the cellphone so that when they arrive at the hospital they do not 
need to trouble themselves with administration and can directly consult with 
doctors without having to wait in a long line, and Lab Services. Halodoc works 
closely with Prodia in making it easy for users to conduct health checks, both 
at home or in the office. In 2018, Halodoc received the "The Most Innovative 
Start-Up" award from Galen Growth Asia and was chosen directly by Forbes 
Indonesia as the "Start-Up Choice" for that year.

About BPJS Kesehatan

The Healthcare & Social Security Agency (BPJS Kesehatan) is a legal entity 
formed to organize a health insurance program for the Indonesian population. 
BPJS Health has a vision to realize quality health insurance without 
discrimination with a mission 1) to provide the best service to participants 
and the community 2) to expand participation in the health insurance program to 
cover all Indonesians 3) together to maintain the financial sustainability of 
the health insurance program.

SOURCE: Halodoc

Image Attachments Links:


   Caption: Collaboration between Halodoc and BPJS (Indonesian National Health 
Insurance system).

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