Country for PR: United Kingdom
Contributor: PR Newswire Europe
Tuesday, December 10 2019 - 19:15
Chief Digital Officer Role Having Powerful Impact on Digital Transformation: Mindtree Survey
WARREN, New Jersey and BANGALORE, India, Dec. 10, 2019 /PRNewswire-AsiaNet/ --

- Business and IT professionals see a clear long term need for the CDO in 
driving organizational change

    Mindtree (, a global technology services and 
digital transformation company, today published the results of a survey 
providing insights about the relevance and staying power of the Chief Digital 
Officer (CDO) position. Contrary to a widespread belief that the CDO position 
has a short shelf-life, an overwhelming majority of business and IT 
professionals participating in Mindtree's survey see their organization's CDO 
as an effective change agent and champion for achieving digital transformation 
and delivering a customer benefit.

    Unlike other published surveys about the CDO role which have focused on the 
opinions of C-level executives, Mindtree's survey included data from 323 global 
business and IT professionals in the U.S. and U.K who work under a CDO. These 
professionals play a large role in executing on the vision of the CDO and have 
a valuable perspective about the effectiveness of the CDO as a leader. It found 
that the CDO has been effective in championing many business-driving digital 
initiatives, such as giving customers the seamless digital experiences (27%) 
and creating new business models (20%). 

      1.	The CDO role has a clear purpose and is gaining in relevance
There is a widespread sense that the CDO is an ambiguous role, whose functions 
and responsibilities could be distributed among different members of the 
C-suite. Contrary to these claims, Mindtree's survey found today's business and 
IT professionals see a clear need for the continuance of the CDO position, with 
74% of respondents stating that their organization's CDO has clearly defined 
responsibilities and 81% agreeing that these responsibilities are 
differentiated enough that a dedicated CDO position is needed. 

Further, business and IT professionals believe that the CDO role is becoming 
even more relevant compared to when it was first created (76%), demonstrating a 
clear mandate for the CDO to accomplish his or her digital objectives.
      2.	CDOs tend to have more technology expertise than business
Business and IT leaders named a deep understanding of technology (61%) and the 
ability to execute digital strategies (53%) as their CDO's main skills. Almost 
70% of respondents said their CDO comes from an IT background, suggesting that 
while many CDOs possess a good combination of technology understanding and 
"soft skills," they may have less visibility into or are still acquiring an 
understanding of how parts of the business function. 84% of respondents in 
organizations whose CDO came from an IT background said their company had made 
"significant" digital progress since the CDO role was created, compared to 73% 
who come from organizations with a CDO having a non-IT, business background, 
answering the same.

      3.	Despite the progress, CDOs still face obstacles, including siloed 
initiatives and talent gap
About a third of respondents (32%) named change-resistant culture as the 
biggest obstacle CDO's face in making greater progress. Relatedly, 'changing 
the culture to iterate faster' is the lowest ranked accomplishment by CDOs. 
When asked what the CDO needs most in order to be successful with digitizing 
the business, 38% of respondents said it will require more collaboration across 
business units, combined with an infusion of new talent with skills aligned to 
in-demand technologies.

    "As enterprises make progress with digital transformation and discover new 
possibilities to reinvent their businesses, leaders across industries are 
making long-term investments in organization capabilities and leadership. We're 
not surprised that the CDO role is not seen as a limited duration project or 
initiative leadership role, but much more of a long-term change agent," said 
Sreedhar Bhagavatheeswaran, SVP and Head of Digital, Mindtree. "Our 
conversations with executives show that it's a pivotal role for enterprises to 
fully embrace the potential of digital technologies. With technology change 
accelerating, the CDO needs to master technologies like cloud and AI and deeply 
understand the business to be successful. They also need to understand 
organizational culture and navigate change management expertly to succeed."


    In 2019, Mindtree partnered with Researchscape International on a custom 
research project. The survey included 323 respondents in the United States and 
the United Kingdom.

    For more information and complete report, please click 

    About Mindtree

    Mindtree (NSE: MINDTREE) is a global technology consulting and services 
company, helping enterprises marry scale with agility to achieve competitive 
advantage. 'Born digital,' in 1999 and now a Larsen & Toubro Group Company, 
Mindtree applies its deep domain knowledge to 350+ enterprise client 
engagements to break down silos, make sense of digital complexity and bring new 
initiatives to market faster. We enable IT to move at the speed of business, 
leveraging emerging technologies and the efficiencies of Continuous Delivery to 
spur business innovation. Operating in 18 countries and over 40 offices across 
the world, we're consistently regarded as one of the best places to work, 
embodied every day by our winning culture made up of over 21,000 
entrepreneurial, collaborative and dedicated 'Mindtree Minds.'

    All product and company names herein may be trademarks of their registered 

    For more information, contact:

    Swetha Ganesan 
    Mindtree Ltd 

    Erik Arvidson 

    Edward Stevenson 
    Source: Mindtree
    Logo caption: Mindtree logo