Country for PR: United States
Contributor: PR Newswire New York
Wednesday, May 27 2020 - 20:52
Nuance Voice Biometrics Quickly Identifies Customers and Strengthens Security for National Australia Bank
BURLINGTON, Massachusetts and SYDNEY, May 27, 2020 /PRNewswire-AsiaNet/ --

-- Millions of phone banking customers benefit from fast, safe and simple 
verification process while removing the need to worry about passwords or 
security questions

Nuance(R) Communications, Inc.( 
) (NASDAQ: NUAN) today announced that National Australia Bank ( 
)(NAB), one of Australia's major banks, is leveraging the world's most advanced 
biometrics solution for authenticating customers and enabling fraud detection, 
Nuance Gatekeeper( 
), to improve the customer experience and strengthen the bank's security 
standards around customers' authentication processes.

Logo -

Nuance biometrics and security solution powers NAB's VoiceID( 
) service that authenticates NAB customers' voices in seconds, helping to 
prevent fraudsters from accessing bank accounts using a customer's credentials 
or information. NAB's users choosing this authentication process will record 
their unique voiceprint simply by talking to a NAB banker on the phone. While 
the customer is speaking, the underlying technology will identify more than a 
thousand behavioral and physical vocal traits such as pronunciation, tone and 
pattern, and capture the distinct characteristics in their voice to create a 
unique voiceprint. The encrypted voiceprint will be securely stored and used to 
easily identify a customer the next time that individual calls in. 

"We are pleased to partner with Nuance to provide customers with simple, fast 
and secure ways to go about their banking. We now have around 120,000 customers 
enrolled since VoiceID went live in November 2019 and we are targeting 250,000 
customer enrollments by the end of 2020. As the first major Australian bank to 
offer VoiceID in its contact center, this technology is helping us improve the 
experience our customers have when they call by spending less time on the 
authentication process and more time helping them with their needs," said Paula 
Constant, Executive General Manager Consumer Direct at NAB.

With so many different characteristics, the human voice provides one of the 
safest ways to verify callers' identities. Nuance Gatekeeper analyzes more than 
1,000 characteristics of a voice and also uses its intelligent detectors to 
cross check an individual's device, geolocation and pattern of speech, while 
certifying it is a real person and not a recording or synthetic creation. 
Biometrics removes the need for knowledge-based passwords and security 
questions that hackers can easily steal or guess, bringing NAB customers higher 
security standards and convenience by focusing on who they are versus what they 

"With eleven online accounts and nine different passwords( 
) per person on average, passwords are becoming overwhelming for consumers to 
manage. Biometrics offer a win-win solution, with a simpler way for consumers 
to access sensitive services like banking, and a secure alternative for 
businesses," said Brett Beranek, General Manager, Security Business, Nuance 
Enterprise. "We are proud to see NAB leveraging Nuance Gatekeeper to bring 
their customers more convenience while securing financial and personal 
information in today's digital society."

Nuance technology is being implemented by more than half of the world's largest 
financial institutions today, and 8 of the 10 largest global telecommunications 
companies. NAB joins the growing list of leading enterprises successfully 
leveraging Nuance's biometric solutions including the Australian Taxation 
Office (ATO), HSBC( 
), RBS( 
), TalkTalk, Vodafone Turkey and Deutsche Telekom( 
).  Over 500 million consumers make more than 8 billion successful 
authentications yearly and Nuance biometrics has already prevented over $2 
billion worth of customers' money from getting into the wrong hands. Nuance 
biometrics solution Gatekeeper also was recently recognized with the GLOMO 

For more information on Nuance Gatekeeper, click here( 

For more information about NAB VoiceID, click here( 

About NAB

For 160 years, we've been helping our customers with their money. Today, we 
have more than 30,000 people serving nine million customers at more than 900 
locations in Australia, New Zealand and around the world. As Australia's 
largest business bank, we work with small, medium and large businesses to help 
them start, run and grow. We fund some of the most important infrastructure in 
our communities – including schools, hospitals and roads. And we do it in a way 
that's responsible, inclusive and innovative. You can find out more about how 
NAB backs our community by visiting:

About Nuance Communications, Inc.

Nuance Communications (NASDAQ: NUAN) is the pioneer and leader in 
conversational AI innovations that bring intelligence to everyday work and 
life. The company delivers solutions that understand, analyze, and respond to 
people – amplifying human intelligence to increase productivity and security. 
With decades of domain and AI expertise, Nuance works with thousands of 
organizations globally across healthcare, financial services, 
telecommunications, government, and retail – to create stronger relationships 
and better experiences for their customers and workforce. For more information, 
please visit

Trademark reference: Nuance and the Nuance logo are registered trademarks or 
trademarks of Nuance Communications, Inc. or its affiliates in the United 
States and/or other countries. All other trademarks referenced herein are the 
property of their respective owners.

Contact Information 

For US Press 
Katie Byrne 
Nuance Communications, Inc. 
Tel: +1 781-565-5000 

For International Press 
Vanessa Richter 
Nuance Communications, Inc. 
Tel: + 32 475 76 96 07 

SOURCE: Nuance Communications, Inc.