Country for PR: United Kingdom
Contributor: PR Newswire Europe
Saturday, September 19 2020 - 00:00
Red Box Launches Next-Gen Voice Capture Platform, Providing a Gateway to Realtime Enterprise Voice Freedom
LONDON and NEW YORK, September 18, 2020 /PRNewswire-AsiaNet/--

Dedicated voice specialist, Red Box, today announces the launch of Conversa, 
the world's first truly open microservices-based and cloud-agnostic enterprise 
voice platform, which gives organizations the power to listen, the freedom to 
share and the insight to act upon enterprise wide audio and media data.

With a unique and revolutionary event driven, stateless architecture with 
almost unlimited capability for global scale, Conversa captures high-quality 
audio and rich media from every conversation taking place across the 
enterprise, whilst ensuring multiple levels of resiliency. Conversa is built 
from the ground up to be platform agnostic for on-premise, cloud or hybrid 
delivery, with a market-leading total cost of ownership (TCO).

Free and open REST APIs ensure real-time access to and control of these 
extremely rich but sensitive data sets, as well as supporting the delivery of 
'AI-Ready' audio, video, rich metadata and transcripts to virtually any 
application. This provides organizations with access to an extensive ecosystem 
of best-of-breed AI, Analytics, CRM, BI and compliance tools to drive 
transformative business outcomes across customer and employee experience, sales 
performance and automation.

"With organizations under increased pressure to support distributed workforces, 
as well as driving differentiation through digital transformation, it's even 
more critical than ever for them to retain sovereignty of one of their richest 
and most powerful data sets: the voice of their customer and employees," 
comments Richard Stevenson, CEO of Red Box. "Conversa empowers organizations to 
tap into the rich insights within enterprise wide audio and media whilst also 
benefiting from market-leading infrastructure."

The platform will be launched initially on Limited Release and will be 
available alongside the current Red Box platform which continues to be 
developed and supported.

About Red Box 

Red Box is the leading dedicated voice specialist with over 30 years' 
experience in empowering organisations to capture, secure and unlock the value 
of enterprise wide voice. Conversa by Red Box is the next generation and first 
truly open microservices-based, enterprise voice platform. It offers a 
revolutionary event driven and globally extensible architecture, market leading 
infrastructure TCO and infinite horizontal scalability.

Providing mission critical, resilient capture of rich, high quality voice data 
and media from every conversation, anywhere, on any platform and in realtime, 
Conversa provides customers with end-to-end data sovereignty and open access to 
the world's most extensive ecosystem of leading AI voice technologies. 

Red Box is trusted by leading organisations across financial services, contact 
centre, government and public safety sectors (including six of the world's top 
banks, 85% of global interdealer brokers, 1,700 call centres and over 80% of UK 
police forces) and we capture and secure millions of calls daily for over 3,500 
customers around the world. 

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