Country for PR: Australia
Contributor: Medianet International
Wednesday, September 30 2020 - 22:00
MessageMedia launches new NetSuite integration with advanced messaging workflows, MMS and OneWorld support
DENVER, US, Sept. 30 /Medianet International-AsiaNet/ --

Global business messaging provider MessageMedia has today announced the
latest updates to its Text Messaging for NetSuite app to meet the growing 
demand for an integrated SMS solution with world leading cloud-based business 
management and omnichannel commerce software, NetSuite. The new
additions to the app brings the power of MessageMedia's messaging innovation to 
NetSuite and enhances both broadcast and two-way text messaging capabilities.

MessageMedia's integration allows users to initiate large-scale SMS via 
automated workflows, pre-built templates, batch processes and saved searches 
directly from the NetSuite platform. Built for retail and ecommerce users, the
templates and pre-built workflows integrate SMS into use cases ranging from 
order confirmation, real-time delivery updates, customer feedback, support and 
promotion. The app supports Multimedia Messaging Services (MMS) allowing images 
and other content to be sent to smartphones.

The benefits of sending SMS from NetSuite include higher customer engagement 
and response rates – with 90% of messages read in 90 seconds – and lower 
customer service costs and productivity improvements across a wide range of 
ecommerce interactions.

Doug Rubingh, International President at MessageMedia, said: "MessageMedia has 
doubled the number of NetSuite customers in North America each year for the 
past two years, and growth in on-shore professional services and development 
teams reflects that.

"Every MessageMedia Text Messaging for NetSuite customer has access to a 
dedicated account manager who understands the ever-changing SMS regulatory and 
compliance environment and can provide guidance on best practices," says Mr. 

When ISP Port Networks began searching for a NetSuite-based text messaging 
solution, they reached out to MessageMedia. Hugh Bethell, General Manager of 
Port Networks, described why SMS is vital:

"We live and breathe within NetSuite – it is the center of all our customer 
communications. Before we added SMS support to our NetSuite account, a network 
outage meant 5 to 10 minutes of support tech time for every affected customer. 
Using MessageMedia Text Messaging for NetSuite, I can send out batch SMS 
alerts, heading off calls and reassuring customers that the situation is under 
control. Instead of complaints, I get thankyous!", said Mr. Bethell.

MessageMedia Text Messaging for NetSuite is available immediately.

About MessageMedia

MessageMedia is a global messaging provider that helps businesses of all sizes 
— from SMBs to enterprise-level — better connect with customers. With 90 per 
cent of messages read within 90 seconds and more than 50,000 customers 
worldwide, MessageMedia drives business success by creating engaging mobile 
experiences that customers love.

Messaging solutions such as alerts and notifications, billing and payments, 
appointment reminders, marketing, and staff scheduling are used by leading 
brands in healthcare, education, retail, utilities, and other industries. With 
offices across Australia, United States, United Kingdom, and New Zealand, 
MessageMedia is the number one choice for easy and engaging global business 

MessageMedia integration URL:

Netsuite integration URL:

SOURCE: MessageMedia