Country for PR: Hong Kong
Contributor: PR Newswire Asia (Hong Kong)
Wednesday, May 05 2021 - 08:17
Quadient Introduces Inspire Evolve, a Cloud-based Customer Communications Management Solution, and Continues Software Strategy of SaaS Footprint Expansion
PARIS, May 5, 2021 /PRNewswire-AsiaNet/ --

--Inspire Evolve introduces digital-first cloud communications built for the 
future, giving enterprises the flexibility to produce omni-channel 
communications across every stage of a company's growth virtually overnight 

Quadient( Paris: QDT), a leader in helping 
businesses create meaningful customer connections through digital and physical 
channels, announced today the global launch of Inspire Evolve, a 
high-performance, software-as-a-service (SaaS) customer communications 
management (CCM) solution. The solution supports rapid enterprise 
transformation by empowering all employees, regardless of technical expertise, 
with the ability to control customer communications with little reliance on IT. 
With Inspire Evolve, customer communications can be maintained and delivered in 
the cloud by individual lines of business in the moment they are needed.

Inspire Evolve addresses the growing demand for a powerful cloud-based customer 
communications solution that easily integrates with and streamlines existing 
technology, requiring minimal implementation lead times and helping teams 
rapidly design and deliver secure, personalised human-centric communications. 

"As recently unveiled in the presentation of the second phase of our strategic 
plan, Quadient is firmly committed to bring to market more subscription-based 
cloud offerings, as businesses are confronted with the need to accelerate their 
adoption of digital solutions to ensure business continuity," said Geoffrey 
Godet, CEO, Quadient. "Quadient has been recognised by the industry for having 
a strong vision and execution track record in the Customer Communications 
market. With Inspire Evolve, we continue to rapidly expand our Intelligent 
Communication Automation portfolio, bringing to market another strong 
innovation that helps our customers across multiple segments and countries 
manage their customer communications with flexibility and agility."

The Quadient Inspire suite of solutions is the only customer communications 
solution on the market that offers on premise, fully SaaS and hybrid solutions. 
Inspire Evolve is a stand-alone solution in the Inspire Suite, which includes 
Inspire Flex (an on premise and hybrid cloud CCM solution); and Inspire Journey 
(a SaaS customer journey mapping and orchestration solution). 

"As Quadient continues to execute on its Communications-as-a-Service (CaaS) 
strategy, it is working toward bringing a full end-to-end, omni-channel digital 
experience platform to market enabling organisations to produce omni-channel 
customer communications at scale across every lifecycle stage," said Kaspar 
Roos, founder and CEO of Aspire, a technology strategy firm specialising in CCM 
and digital customer experience. "CCM buyers are shifting to cloud in order to 
reduce operational cost while improving productivity and gaining scalability."

Inspire Evolve is comprised of four integrated components - content author, 
front office, generate, and archive - that work together to deliver a secure, 
seamless customer experience. Inspire Evolve empowers enterprises to: 

---Transform communications in record time. Inspire Evolve makes even the most 
complex experiences simple by enabling intelligent communications, including 
one-to-one SMS and emails on-demand. 
---Empower line of business users to design human-centric content. Inspire 
Evolve guarantees that customers receive personalised messages any time, day or 
night. Content authors design communications according to branding and 
personalisation rules and use approval workflows to ensure compliance with 
front office employees. 
---Safely and securely connect-in-the-moment. Inspire Evolve pulls data from 
any source, handling scalability and security needs to create personalised, 
one-to-one communications. Built-in compliance and security certifications 
include HITRUST v9.1, SOC2 Type 11, HIPAA, GDPR and more. 
---Reserve IT resources for high-value efforts. With hosting in Quadient Cloud, 
recurring software upgrades are no longer needed, releasing key IT resources to 
support wider transformation programs.

"In the wake of COVID-19, it has become widely apparent that industries of all 
sizes need to increase the ability to have more digital, in-the-moment 
interaction with customers. It is a growth opportunity, as well as a 
requirement, that cannot be ignored," said Chris Hartigan, chief solution 
officer of CXM at Quadient. "Quadient's full, end-to-end Intelligent 
Communication Automation portfolio enables organisations to respond to this 
demand with the capability to produce omnichannel customer communications 
across every stage of their company's growth. It is providing today's agile 
businesses with powerful solutions that easily integrate with and streamline 
existing technology with minimal implementation lead times." 

A full overview of Inspire Evolve is available at

About Quadient(R)

Quadient is the driving force behind the world's most meaningful customer 
experiences. By focusing on three key solution areas, Intelligent Communication 
Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps 
simplify the connection between people and what matters. Quadient supports 
hundreds of thousands of customers worldwide in their quest to create relevant, 
personalised connections and achieve customer experience excellence. Quadient 
is listed in compartment B of Euronext Paris (QDT) and is part of the CAC(R) 
Mid & Small and EnterNext(R) Tech 40 indices.

For more information about Quadient, visit

SOURCE  Quadient